BTC Markets are the Australian partner for the Ripple On-Demand Liquidity program. BTC Markets technology provides remitters access to Ripple’s On Demand Liquidity (ODL) payments solution. Cross-border payments are now completed in seconds. The market leading technology is a first for Australia. Australia's premier secure cryptocurrency & Bitcoin exchange. Buy, sell and trade Bitcoin (BTC), Ethereum (ETH), XRP and more with AUD today. If you wish to update your mobile phone number, please complete your support request and a member of our support team will get in touch Home Help Center Submit a request BTC Markets.
Phone number for btc marketsFeedback and Complaints | BTC Markets
Time limits apply to complain to AFCA. Please refer to the AFCA website set out below for details. Skip to content Merry Christmas! ETH withdrawal fees are now reduced to 0. Also, there will be limited staff coverage over the public holidays. Thank you for your continued support. General Have some suggestions? How to make a complaint? How long does it take?
What happens during the process? If you're not satisfied with the outcome. General BTC Markets is committed to being responsive to the needs and concerns of our customers and potential customers. Have some suggestions? Step 2 - If you are not satisfied with the response from customer support, please contact senior management at complaints btcmarkets. Good trade monitoring system , steady payouts Julian - September 21, The platform works very fast and you also get a trainer to help you how to do it.
It's good that they provide you with this cause there are not so many platforms that gives you a trainer to help you achieve more profit. First you need to learn and after that to make the real money. Btw they charge for commissions as others but they are not so big, so it's worthy. Carlo - April 18, All fixed. What happened? It was not BTC Markets' fault. I did not know that TenX the card were I put the ethers, uses smart contracts.
Hence, although the transaction went through, BTC could not credited as they clearly stated on their website before doing the transfer because they do not operate with smart contacts. Thanks BTC Markets and the support team. After coping the deposit details from BTC Markets for my Ethereum account and checking the account again before sending the ether I sent 3.
On the block all is fine, confirmations, addresses are correct and amounts, no comments on the block. Tnex has confirmed the transaction. Two tickets sent to customer service. I will need to wait till Monday to see. I am not saying that are lost yet. Otherwise, let's the banks trade on cryptos and lets wait the weekend to get the money. A week ago, I had an issue with a cash deposit, it took 60 hours to get credited.
I did not send a ticket to customer service though. Anybody in Australia with the same experience Alex - March 12, Sam - February 2, Now having to undergo a bank trace which can take 45 days to find out where my funds went, and honestly I feel like I got scammed. BTC Markets sound clueless as they have no ongoings with their payment provider so any mistake between the market and PP and you're going to be sitting on your hands wondering whether you'll ever get your money.
Bad time too because I'm travelling and needed this money for a plane ticket and don't know what to do. Tony - October 26, My account hacked. Not impressed. Theo M. Fee System is completely skewed and favours first in. Fees are incredibly high for an "exchange" and they will charge massive withdraw fees. David - June 9, Used to be good 2 years ago up to the last few months now be very careful with your crypto?
Aj - May 13, Support isn't that great. I never get an explanation to their IT issues, they just close the ticket and say it's resolved when their blockchain isn't making deposits and withdrawals in a timely manner.
I would look elsewhere, there are a few nice exchanges planned in the future so I will be doing the change over. Scholtz - March 13, I just want a refund of my money. I don't want to trade with BTC anymore. After several mails I am still not getting any help from them. Btc user - December 25, Btc Markets is user friendly and a no frills exchange.
I shorted it and 10 hours later, the coin was at There is serious inaccuracy with the statistics. Tam - October 30, Trading with them since August Initially it was all trading and buying from this exchange but recently withdrawn decent stack of money and never had any issues.
All withdrawals are processed by 6 PM and funds are available by night. Happy with their support as well. I have been using BTC Markets for several months now. About a week and a half ago after I had bought some Bitcoin, they stopped withdrawals.